Volunteer Receptionist

The reception team are often the first people visitors speak to when they arrive, they play an important role in making visitors feel welcome. In this role you’ll provide a warm, friendly greeting and support the smooth running of our reception area.
*THIS VOLUNTEER ROLE IS FOR OUT OF HOURS (evenings) & WEEKEND RECEPTION DUTIES ONLY*

Activities will usually include:

Responding to requests for information

Answering phone calls and taking messages

Admin tasks like photocopying and printing

Greeting visitors to the hospice

Showing patients and families around the building

Making refreshments

Keeping up to date on the charity’s work so you can answer questions

How often we’d like your support:

We hope you’ll volunteer 3 - 6 hours a week, but all our roles are flexible to suit you.

You might not have experience of everything on this list. That’s fine; finding the right person is more important to us than ticking all the boxes. We hope you’ll:

Have a warm, friendly, and calm approach

Have great communication skills

Be well organised

Understand how important confidentiality is 

Have good customer service skills and a positive attitude

Have basic admin skills

What you can expect from us:

We want to provide an experience that is inclusive, friendly, and supportive. To do this we will:

Offer all the training you need in your role (Mandatory online training)

Make sure you feel appreciated and respected

Provide regular support in a way that suits you

Ask for your feedback on how we can do better

Deal with any concerns or complaints quickly and fairly

Make sure you have a clear understanding of what you need to do in your role

Some of the benefits to you:

Join a team that celebrates diversity and individual differences

Make new friends and feel connected

Feel more confident and improve your wellbeing

Boost your CV and gain references for your future employers

Help change lives and support your local community

More information about volunteering:

As well as the tasks already mentioned, all Sue Ryder volunteers have the following responsibilities:

Completing the relevant checks and training needed for the role.

Following Sue Ryder policies and procedures

Showing a positive attitude towards diversity and inclusion

Showing a commitment to Sue Ryder’s core values and behaviours

UNDERSTANDING THEIR ROLES IN REGARDS TO DATA PROTECTION