Retail Customer Service Brand Ambassador Volunteer

Retail Customer Service Brand Ambassador Volunteer

Volunteer to help Sue Ryder be there when it matters.

As a Retail Customer Service Brand Ambassador Volunteer in our Abbeydale Sue Ryder charity shop at the Glevum Shopping Centre, you will be one of the store’s friendly faces who will help us to provide the best customer experience whilst playing an important role in raising funds for our charity work.

We are looking for volunteers who have a real interest in our work and who are passionate about Sue Ryder to educate and have real conversations with our supporters in local community shops.

As a Retail Customer Service Brand Ambassador Volunteer, you will be able to talk with our customers about who we are, what we do and how our supporters can become more involved.
You will be a valued member of the team and will be supported throughout to ensure you have the tools to be a successful Brand Ambassador in our Retail Shops.

The Role – Retail Customer Service Brand Ambassador Volunteer
• To engage and inspire donors, customers and volunteers through sharing stories about Sue Ryder and our work whilst also helping raise awareness about Sue Ryder.
• Have informative and meaningful conversations with people to increase awareness of the care and support Sue Ryder provides and how this helps people and their families.
• Provide relevant information on the different ways individuals can support us through gift aid, making donations and how they can benefit.
• Thank people who visit our shops and support us.
• Customer service on shop floor
• Supporting other volunteers with customer support
• Sharing best practise with other stores




How we will support you in this role:
• Training & on-going development will be given to enable you to talk confidently about our work in both Retail & Healthcare through our campaigns & fundraising activity.
• We will provide you with dedicated weekly support and guidance.
• We will provide you with the information and resources you will need to signpost individuals to our Online Bereavement Support.


About you
As a Retail Customer Service Brand Ambassador Volunteer you will:

• Be friendly and approachable.
• Enjoy face to face engagement.
• Have a real passion for the cause.
• Be willing to learn and share your knowledge.

How you will benefit
• Make new friends and become a part of your local community
• Be part of a friendly team
• Learn new, transferable skills and enhance your CV
• Flexible working
• Volunteer discount on donated goods
• Travel expenses – we are happy to reimburse reasonable travel expenses for a minimum regular commitment.

About Sue Ryder
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

Sue Ryder places huge value on the diversity that we have within our team of volunteers and supporters.

*Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin*

If you have any questions, please contact our team at volunteer.recruitment@sueryder.org or visit: www.sueryder.org